{"id":5781,"date":"2026-07-06T09:16:31","date_gmt":"2026-07-06T07:16:31","guid":{"rendered":"https:\/\/crofil3d.com\/?page_id=5781"},"modified":"2026-07-06T09:25:46","modified_gmt":"2026-07-06T07:25:46","slug":"reklamacije-i-prigovori","status":"publish","type":"page","link":"https:\/\/crofil3d.com\/en\/reklamacije-i-prigovori\/","title":{"rendered":"Reklamacije i prigovori"},"content":{"rendered":"<div class=\"reklamacije\" style=\"max-width:820px;margin:0 auto;font-family:'Poppins',-apple-system,sans-serif;color:#333;line-height:1.7;font-size:16px;\">\n\n  <h1 style=\"font-size:32px;font-weight:800;color:#0a2540;margin-bottom:8px;\">Reklamacije i prigovori<\/h1>\n\n  <p>U <strong>Crofil 3D d.o.o.<\/strong> trudimo se svakom kupcu pru\u017eiti kvalitetnu uslugu i proizvode. Ako ipak niste zadovoljni, imate pravo podnijeti prigovor, a mi \u0107emo ga rije\u0161iti u najkra\u0107em mogu\u0107em roku.<\/p>\n\n  <p style=\"background:#f4f8fc;border-left:4px solid #1e73be;border-radius:0 8px 8px 0;padding:16px 20px;font-size:15px;\">\n    <strong>Prodavatelj:<\/strong> Crofil 3D d.o.o., Matije Gupca 6, 32252 Komletinci, Hrvatska<br>\n    OIB: 98738901121 &middot; <a href=\"mailto:info@crofil3d.com\" style=\"color:#1e73be;\">info@crofil3d.com<\/a> &middot; +385 98 543 221\n  <\/p>\n\n  <h2 style=\"font-size:24px;font-weight:700;color:#0a2540;margin-top:2em;\">Podno\u0161enje pisanog prigovora<\/h2>\n  <p>Sukladno \u010dlanku 10. Zakona o za\u0161titi potro\u0161a\u010da, potro\u0161a\u010d mo\u017ee podnijeti pisani prigovor na kvalitetu proizvoda ili usluge:<\/p>\n  <ul style=\"padding-left:22px;\">\n    <li style=\"margin-bottom:8px;\"><strong>E-po\u0161tom:<\/strong> <a href=\"mailto:info@crofil3d.com\" style=\"color:#1e73be;\">info@crofil3d.com<\/a><\/li>\n    <li style=\"margin-bottom:8px;\"><strong>Po\u0161tom:<\/strong> Crofil 3D d.o.o., Matije Gupca 6, 32252 Komletinci, Hrvatska<\/li>\n  <\/ul>\n  <p>Kako bismo mogli \u0161to br\u017ee rije\u0161iti va\u0161 prigovor, molimo navedite broj narud\u017ebe, svoje podatke i opis problema.<\/p>\n\n  <h2 style=\"font-size:24px;font-weight:700;color:#0a2540;margin-top:2em;\">Na\u0161 odgovor<\/h2>\n  <p>Na zaprimljeni prigovor odgovorit \u0107emo pisanim putem <strong>najkasnije u roku od 15 dana<\/strong> od dana zaprimanja prigovora, u skladu sa zakonom.<\/p>\n\n  <h2 style=\"font-size:24px;font-weight:700;color:#0a2540;margin-top:2em;\">Materijalni nedostaci<\/h2>\n  <p>Odgovaramo za materijalne nedostatke proizvoda sukladno odredbama Zakona o obveznim odnosima. Ako proizvod ima nedostatak, potro\u0161a\u010d koji je o nedostatku obavijestio prodavatelja ima pravo, prema uvjetima iz zakona, tra\u017eiti uklanjanje nedostatka, zamjenu proizvoda, sni\u017eenje cijene ili raskid ugovora.<\/p>\n\n  <h2 style=\"font-size:24px;font-weight:700;color:#0a2540;margin-top:2em;\">Povrat i jednostrani raskid<\/h2>\n  <p>Ako \u017eelite vratiti proizvod bez navo\u0111enja razloga u roku od 14 dana, pogledajte stranicu <a href=\"https:\/\/crofil3d.com\/en\/pravo-na-jednostrani-raskid-ugovora\/\" style=\"color:#1e73be;\">Pravo na jednostrani raskid ugovora<\/a>.<\/p>\n\n  <h2 style=\"font-size:24px;font-weight:700;color:#0a2540;margin-top:2em;\">Rje\u0161avanje sporova (EU platforma)<\/h2>\n  <p>Potro\u0161a\u010dki spor mogu\u0107e je rije\u0161iti i putem platforme Europske komisije za online rje\u0161avanje potro\u0161a\u010dkih sporova (ODR):<\/p>\n  <p><a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noopener\" style=\"color:#1e73be;font-weight:600;\">https:\/\/ec.europa.eu\/consumers\/odr<\/a><\/p>\n  <p style=\"font-size:14px;color:#555;\">Tako\u0111er, sukladno Zakonu o za\u0161titi potro\u0161a\u010da, potro\u0161a\u010d mo\u017ee podnijeti prijavu nadle\u017enom tijelu ili se obratiti za pomo\u0107 udrugama za za\u0161titu potro\u0161a\u010da.<\/p>\n\n  <p style=\"font-size:13px;color:#999;margin-top:2.5em;border-top:1px solid #eef2f6;padding-top:16px;\">Zadnje a\u017euriranje: srpanj 2026.<\/p>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Reklamacije i prigovori U Crofil 3D d.o.o. trudimo se svakom kupcu pru\u017eiti kvalitetnu uslugu i proizvode. Ako ipak niste zadovoljni, imate pravo podnijeti prigovor, a mi \u0107emo ga rije\u0161iti u najkra\u0107em mogu\u0107em roku. Prodavatelj: Crofil 3D d.o.o., Matije Gupca 6, 32252 Komletinci, Hrvatska OIB: 98738901121 &middot; info@crofil3d.com &middot; +385 98 543 221 Podno\u0161enje pisanog prigovora [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"class_list":["post-5781","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/crofil3d.com\/en\/wp-json\/wp\/v2\/pages\/5781","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/crofil3d.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/crofil3d.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/crofil3d.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/crofil3d.com\/en\/wp-json\/wp\/v2\/comments?post=5781"}],"version-history":[{"count":2,"href":"https:\/\/crofil3d.com\/en\/wp-json\/wp\/v2\/pages\/5781\/revisions"}],"predecessor-version":[{"id":5783,"href":"https:\/\/crofil3d.com\/en\/wp-json\/wp\/v2\/pages\/5781\/revisions\/5783"}],"wp:attachment":[{"href":"https:\/\/crofil3d.com\/en\/wp-json\/wp\/v2\/media?parent=5781"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}